Privacy Policy

Last Updated: October 27, 2023

Sap Consulting Pty Ltd ("Sap," "we," "us," or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our services. This policy is compliant with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Your Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Identifying and Contact Information: This includes your name, business name, postal address, email address, telephone number(s), and similar contact details.
  • Professional Information: Information about your business, role, industry, and other professional details relevant to the services we provide, such as details about your startup or small business needs regarding tax optimization, investment, or market entry.
  • Financial Information: If you engage our services, we may collect financial information necessary for processing payments and for providing financial consulting services. This may include bank account details or credit card information, which is handled securely.
  • Technical and Usage Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed. We also collect information about how you use our Site, products, and services.
  • Information You Voluntarily Provide: Any other information you choose to provide to us, for example, when you fill out a contact form, respond to surveys, or communicate with us. This can include details about your business challenges, goals, and specific inquiries for our consulting services.

We typically collect personal information directly from you, for example, when you interact with us in person, over the phone, via email, through our Site, or when you subscribe to our newsletter. We may also collect information from third-party sources where you have consented to this or where it is otherwise legally permitted.

2. Use of Your Personal Information

We use your personal information for the purposes for which it was collected, related purposes, and as permitted or required by law. Such purposes include:

  • Providing you with our consulting services, including tax optimization advice, investment attraction support, and Asia market entry strategies.
  • Communicating with you, including responding to your inquiries and providing you with information about our services.
  • Processing payments and managing your account with us.
  • Improving our Site, services, and client experiences, including through data analysis and market research.
  • Sending you marketing communications and newsletters that we believe may be of interest to you, subject to your right to opt-out.
  • Complying with our legal and regulatory obligations.
  • Managing our business operations, such as record-keeping, training, and quality assurance.
  • Personalizing your experience on our Site and tailoring content and offerings to your interests.

We will not use your personal information for purposes other than those described in this policy or for which you have consented, unless required or permitted by law. We take steps to ensure that our use of personal information is fair and lawful.

3. Disclosure of Your Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Service Providers: To third-party service providers who assist us in operating our business and providing services to you (e.g., IT service providers, payment processors, marketing agencies, data analytics providers). We take reasonable steps to ensure these providers protect your information.
  • Professional Advisors: To our professional advisors, such as lawyers, accountants, and auditors, as necessary for them to provide services to us.
  • Regulatory Bodies: To government agencies, regulatory bodies, and law enforcement authorities as required or authorized by law.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction, subject to confidentiality arrangements.
  • With Your Consent: To other third parties with your express consent. For instance, when assisting with investment attraction, we may share relevant business information with potential investors after obtaining your approval.

We do not sell your personal information to third parties. If we disclose personal information to overseas recipients (e.g., cloud service providers with servers located overseas), we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles, or with your consent.

4. Data Quality, Security, and Retention

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. We implement appropriate technical and organizational measures to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include data encryption, access controls, secure premises, and staff training.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

5. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law. These include the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of your personal information if you believe it is inaccurate, incomplete, or out-of-date.
  • Opt-out: Opt-out of receiving direct marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
  • Complaints: Make a complaint if you believe we have breached the Australian Privacy Principles. We will investigate your complaint and respond to you in a timely manner.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site. For more detailed information, please refer to our separate Cookie Policy if available, or contact us.

7. Links to Other Websites

Our Site may contain links to other websites operated by third parties. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact our Privacy Officer at:

Sap Consulting Pty Ltd
Attn: Privacy Officer
123 Business Avenue, Sydney, NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9000 0000

We will endeavor to respond to your inquiry or complaint as soon as reasonably practicable.